We cannot control customs processing times in international countries. International Customers Please Note: Any additional fees required by customs will be the responsibility of the buyer. Once your order is shipped you will receive an email or sms message when applicabale (additional carrier rates may apply) with any tracking information available - you can check order status by logging into your account. Delivery with signature is available for an additional fee. If you prefer delivery by a different method, please contact us. Packages are generally dispatched within 1-3 days after receipt of payment, though some exceptions may apply, and are shipped via UPS, DHL and USPS with tracking (when applicable) and drop-off without signature. Opened or used accessories such as electrodes, gel, saline, head straps, or other consumables are not eligible for a refund. (Returned devices must be in a new undamaged condition.) Merchandise returned damaged may not qualify for a refund. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If you are not 100% satisfied with your purchase from Caputron you can return your item(s) within 90 days of purchase. Need to Return Your Purchase? It's Easy - Caputron Offers 90 Day Hassle Free Returns
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